We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Unfortunately, we cannot accept returns or exchanges for orders shipped to the United States.  

To start a return: 

1. Log in to your account:

• • In the "Email" field, enter your email address, and then click "Continue".
  • In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  • Go back to the online store, and then enter a six-digit verification code.

1. Click "Request return" for the order that you want to submit the return for.
2. If your order has more than one item, then select the items that you want to return.
3. Select a return reason and add a note for the store.
4. Click "Request return".

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at orders@skiwest.ca. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Undeliverable Packages

Any items sent back to us due to undeliverable, refusal, incomplete address, or unclaimed, will be refunded less the cost of shipping both ways.

Exceptions / non-returnable items 

We cannot accept returns on:

• Skis that have been mounted
• Price-matched products
• Sale items
• Gift cards

Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we do not accept returns or exchanges for orders shipped to the United States.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at orders@skiwest.ca.