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Shipping Policy

 

Order Processing & Delivery Estimates

Once your order has been confirmed and the product is in stock, it will be shipped out within 1-3 business days. Generally, delivery times are as follows:
 
Local Calgary: 1-2 business days
Western Canada: 1-3 business days for major cities, 4-6 business days for rural areas
Eastern Canada: 4-7 business days for major cities, 7-10 business days for rural areas
Yukon, Nunavut & NWT: 7-15 business days
United States: 5-10 business days
 
Orders are shipped Monday through Friday, excluding Holidays.
 
Please contact our order fulfillment team at [email protected] if you require expedited shipping options.
 

In-Store Pickup

We offer free in-store pickup at our Ski West Mountain Division location. This option is offered during the checkout process. These orders will typically be ready for pickup within 1-4 business days. A notification will be emailed to you when your order is ready for pickup – please wait for this email before coming to the store!
 

Order Tracking

A tracking number will be emailed to you once your order has been packed and prepared for courier pick up. If you do not receive your tracking number, please contact us at [email protected].
 

Shipping Rates

We offer free shipping across Canada on orders over $100* (excluding oversized items).
 
 

CANADA SHIPPING

 

Shipping Rate

Additional Information / Fees

Orders $100 or more

FREE

*Excludes oversized & overweight items

Orders $99 or less

$20

-

Oversized Items (i.e. skis, snowboards, poles)

$40

*Waived for orders over $1000

Overweight Items (i.e. Thule bike racks)

$50

-

UNITED STATES SHIPPING

Shipping Rate

Additional Information / Fees

$50 CAD

*Not including import fees - See additional information

*Import duties are not covered under this shipping rate. If applicable, it is the recipient’s responsibility to settle these charges.

*As of March 4, 2025, Ski West is no longer accepting returns or exchanges for United States orders.

INTERNATIONAL SHIPPING (OUTSIDE N.A.)

Please contact [email protected] for a quote.

 

Important Update for U.S. Customers Regarding Import Duties

Effective August 29, 2025, the United States government will be making changes to its import regulations. The current $800 USD duty-free exemption for personal shipments is being eliminated.
 
What this means for you:

  • All shipments to the U.S., regardless of their value, may be subject to import duties, taxes, and processing fees.

  • These fees are determined by U.S. Customs and Border Protection are not included in your order total at checkout.

  • As the importer, you are responsible for paying any applicable fees directly to the shipping carrier to receive your package.

We know this is a change, and we’re here to help you navigate it. However, please be aware that paying these import fees is a required part of the delivery process. Unfortunately, we cannot offer refunds for packages that are refused or abandoned at customs.
 

Shipment Responsibility

Once your package leaves our warehouse, we are not responsible for shipping delays. Any damages or losses in transit by the carrier is generally out of our control. However, we are not soulless, and we do care! Contact [email protected] and our team will do our absolute best to assist you with tracking down your package or filing a claim.
 

Out of Stock/Backordered Items

We do our best to keep all items in stock, but sometimes demand can exceed supply. If an item is on backorder, you will be contacted with an updated ETA or an alternative item. If neither option is available, you will be issued a full refund for the item(s).
 
If your order qualified for free shipping, and one or more items is out of stock, you will not be charged any additional shipping fees. We will honour the original shipping method.
 

Conserve, Repurpose, Recycle!

In an effort to promote sustainability, we reuse and recycle shipping boxes whenever possible. As a result, your order may arrive in a box that was previously used for a different product.
 
Updated August 2025

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